“As part of our international development strategy, it’s crucial for our customer service to be accessible anywhere in the world, regardless of the time zone. Visiativ Customer Service lets us offer our customers and resellers a 24/7 online experience and services, regardless of the country. This allows us to be very responsive to their requests.”
With Visiativ Customer Service, you can easily share information with your customers, distributors and repairers through dedicated 360 views.Your customers can access all their documents, across all terminals and on the move.
With Visiativ Customer Service, you can easily share information with your customers, distributors and repairers through dedicated 360 views.Your customers can access all their documents, across all terminals and on the move.
With Visiativ Customer Service, you keep your customers and resellers up to date on your latest news and provide them with key technical and marketing documentation.
Using Visiativ Spare Parts, the interactive spare parts catalogue, your customers can easily identify the spare parts they need and order them simply by placing them in their shopping cart.Like this, you build customer loyalty and generate additional income.
With Visiativ Outcall Management, you simplify your outcall scheduling by digitising report management and validation, and by facilitating your technicians’ jobs, both in online and offline mode.Your customers can think ahead of the preventive maintenance actions that need to be carried out.
“Today, Visiativ Customer Service lets us analyse our machines, find out which type of machine has the most problems, and then improve our products. All production sites have access to the information centralised on the platform. We can also draw up quotes directly from the portal, for spare parts for instance.”
